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Returns & Exchanges

RETURN & REFUND POLICY 
We take great pride in the products that we make. The items are custom made to your order. For that reason, sales are final, except for damage, incorrect orders or size issues. 

With that being said, if you’re not in love with your new purchase. Please contact us at support@custominsider.com, we would be more than happy to help you sort your issue out and find the best solution for you! 

Important note: 
Even though your order is custom printed just for you, we do offer a one time replacement for any orders with size issues.  

However to better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit! 

Order Modifications or Cancellation 
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified. 

Damaged/Incorrect Order 
At Custom Insider, we do our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. 

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at support@custominsider.com and one of our helpful support staff will organize a reprint or a refund for you! 

Order not received 
If your item has not arrived within 45 days after having ordered, contact one of our heroes by email at support@custominsider.com for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.) 

Returns 
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number. 

Please make sure that: 
The product was purchased in the last 60 days 
The product is unwashed, unworn and unused 
The product itself or the printing is defective OR the final product is different than the one you ordered


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